36%
of your work week is admin
96 min
lost to busywork every day
84%
of owners work 40+ hours
Sound familiar?

What if the busywork just... disappeared?

"I spend half my day returning calls and answering texts instead of doing actual work."

"I've got three invoices I forgot to send and two customers I never followed up with."

"I'm too busy working IN my business to ever work ON it."

"I don't need another app or another dashboard. I need someone to just handle this stuff."

"My phone rings all day. Half the time I can't answer because I'm on a job."

"I know I'm leaving money on the table. I just don't have time to chase it."

What we do

Everything that keeps your business running — handled.

The work that eats your week but doesn't require your specific expertise? That's what we take off your plate.

Customer communication

Calls returned, emails answered, texts replied to. Your customers hear back the same day, every time — even when you're on a job.

Scheduling & appointments

Appointments booked, confirmed, and rescheduled without the back-and-forth. Reminders sent so no-shows drop.

Invoicing & payments

Invoices sent the day the work is done. Late payments followed up on. You stop chasing money and start collecting it.

Lead follow-up

Every lead gets a response. Every estimate gets a follow-up. That quote from last Tuesday that never got a reply? Handled.

Reviews & reputation

Happy customers nudged to leave reviews. Negative reviews responded to professionally. Your Google listing stays strong.

Data & record keeping

Customer records updated, paperwork filed, reports organized. When you need to know something, the answer is already there.

See the full breakdown
The real cost

See what your busywork is actually costing you

Most owners are surprised when they see the number. Pick your industry and see for yourself.

15 hrs
Most owners in plumbing spend around 15 hours a week on this.
You're losing roughly
$138,750
per year in productive time
$2,775
per week
$12,015
per month
Based on the average revenue opportunity of $185/hr for your industry — the value of what you'd be doing with that time instead of admin work.
15 hrs/week × $185/hr × 50 weeks = $138,750/year
How it works

Simple as it sounds

We talk

15-minute conversation. You tell me what's eating your time. I tell you exactly how I'd handle it and what it would cost.

We start

Within 48 hours, your operations are being handled. No complicated onboarding. No software to learn. No employees to manage.

You see results

Every Friday you get a report: exactly what was done, hours saved, and money recovered. You'll feel the difference in the first week.

What changes

When someone finally takes this stuff off your plate

10-15
hours per week back in your schedule to do actual revenue-producing work
100%
of customer calls, emails, and texts responded to same-day
$0
left on the table from forgotten follow-ups and missed leads
Why I built this

Ten years of watching the same problem

I spent a decade selling software to small business owners — plumbers, dentists, contractors, HVAC techs. Talked to thousands of them. Every single one said the same thing: "I don't have enough time."

They didn't need another app. They needed someone to just handle the work. That's what Marlin Peak is.

Read the full story
Questions

Things people usually ask

You go about your day like normal. When calls come in, emails need responses, appointments need scheduling, or invoices need sending — we handle it. You'll have a direct line to me and we'll set up whatever access you need (email, scheduling software, invoicing tool). Most clients say it feels like having a really competent office manager who just appeared one day.

Depends on what we're handling. Usually it's your email, your scheduling tool (or we'll set one up), and your invoicing system. Everything is set up with secure, limited access — you stay in full control and can revoke access anytime.

It depends on what you need handled and the size of your business. I'll give you an honest number on our first call based on your specific situation. Most clients invest less than what they'd pay for a part-time employee — with better results and zero management overhead.

No. Most clients start with a 3-month commitment because it takes a few weeks to really feel the full impact — but after that, it's month-to-month. If it's not working, you can walk away. I don't want clients who feel trapped. I want clients who stay because it's working.

Not at all. This is additive — we fill in the gaps your team doesn't have time for or isn't set up to handle. Think of it as adding capacity without adding headcount. Your receptionist still answers the phone. We make sure every follow-up, invoice, and review request actually happens after that.

A VA is someone you hire, train, and manage. If they're not great, you're back to square one. With Marlin Peak, you're not managing anyone — I manage the entire process. You tell me what needs to get done, and it gets done. If something needs to change, I handle it. Your job is to run your business, not manage another employee.

Most clients are up and running within 48 hours of our first call. There's no complicated onboarding process. We set up access, align on priorities, and start handling things. You'll feel the difference in the first week.

Ready to get your time back?

A 15-minute conversation about what's eating your week and whether I can help.

Let's have a conversation

Most clients feel the difference in the first week.

What we handle

Everything behind the scenes,
handled.

You didn't start your business to answer emails and chase invoices. Here's exactly what we take off your plate — and the research behind why it matters.

Customer communication

Every missed call is a missed opportunity. Research shows that 80% of callers who reach voicemail won't leave a message — they'll just call the next company on the list. We make sure that doesn't happen.

We handle your incoming calls, emails, and texts — responding within hours, not days. Appointment confirmations, estimate follow-ups, post-job check-ins — your customers feel taken care of. You stop playing phone tag from the job site.

32% of owner time is spent on customer communication alone

Scheduling & appointments

The back-and-forth of booking is one of the biggest hidden time drains in service businesses. "Does Tuesday work?" "How about Thursday?" "Actually, can we push to next week?" — multiply that by every customer and it adds up fast.

We manage your calendar: bookings confirmed, reminders sent automatically, reschedules handled without bothering you. No more double-bookings. Fewer no-shows. Your calendar works for you instead of against you.

45% of small business owners manage scheduling manually every week

Invoicing & payment collection

The work is done. The customer is happy. But the invoice doesn't go out for a week because you were busy with the next job. Sound familiar? Late invoicing leads to late payment, which leads to cash flow problems — the #1 killer of small businesses.

We create and send invoices the day the work is done. When payments are late, we follow up — professionally, consistently, without you having to have that awkward conversation. Money flows in on time.

44% of owners still create invoices manually — 27% regularly chase late payments

Lead follow-up

You sent an estimate last Tuesday. The customer said they'd "think about it." It's now Friday and neither of you has followed up. That job goes to someone else — not because they were better, but because they were faster.

We follow up on every lead, every quote, every inquiry. Nobody falls through the cracks. The money you're leaving on the table from forgotten follow-ups is almost always more than what you'd invest in having someone handle this.

Online reviews & reputation

Your Google reviews are the first thing a potential customer sees. A business with 50 five-star reviews beats a business with 5 reviews every time — even if the second business does better work. It's not fair, but it's reality.

We send friendly review requests to your happy customers and respond professionally to any negative reviews. Your online reputation improves steadily without you lifting a finger.

Data entry & record keeping

Customer records updated after every job. Files organized. CRM entries current. When tax time comes or you need to pull a report, everything is already clean and documented. No more digging through texts and scribbled notes.

Not sure what you need?

That's exactly what our first conversation is for. We'll figure it out together based on what's actually eating your time.

Let's have a conversation

Why I built this

I spent a decade at tech companies selling software to small business owners. Plumbers, dentists, contractors, HVAC techs, salon owners, landscapers — I talked to thousands of them across the country.

Every single one said the same thing: "I don't have enough time."

They were working 50, 60, 70 hours a week. Not because the work demanded it, but because everything around the work — the calls, the emails, the scheduling, the invoices, the follow-ups — was eating their days alive.

They were paying $2,000 a month for marketing platforms that solved one thing. They were drowning in voicemails, forgotten quotes, and late invoices. They didn't need another app. They didn't need another dashboard they'd never log into.

They needed someone to just handle it.

That's what Marlin Peak is. Not a platform. Not an agency. Not a call center overseas that reads from a script. It's me and my team, handling your day-to-day operations so you can spend your time on the work you actually started this business to do.

I know your business because I've spent my career working with people exactly like you. I know what takes up your time. I know what falls through the cracks. And I know what changes when someone finally takes that stuff off your plate.

Everything gets easier. You answer the phone less. You stress about invoices less. You leave money on the table less. And you start remembering why you got into this in the first place.

JoshFounder, Marlin Peak

Want to see if this makes sense for you?

A 15-minute conversation — that's all it takes to find out.

Let's talk

Let's have a conversation

Pick a time that works. 15 minutes — just a real conversation about what's eating your time and how I'd handle it.

Not sure if this is right for you? That's exactly what this call is for.